Employee Assistance Program

What is an EAP?

Employee Assistance Program (EAP) services offer assessment and referral for personal and family problems that may affect job performance.  Services also include short term counseling,   management consultation and educational workshops for employees and supervisors. Numerous studies consistently demonstrate the positive effect of an EAP on productivity, turnover and claims costs for the health plan and workers compensation.

Employee Services

  • Access to services 24/7 for employees & dependents
  • Telephonic support
  • Face-to-face assessment
  • Face-to-face counseling
  • Referral to 1 free legal visit
  • Referral to 1 free financial consultation
  • Referral to child & elder care agencies
  • Comprehensive online resources

Manager Services

  • Unlimited telephonic consultation with a clinician, 24/7
  • Formal Management Referrals
  • DOT/SAP case management
  • Managers’ Forum online
  • Account Management
  • Employee educational workshops
  • Supervisory training
  • Critical Incident Crisis Intervention
  • Performance Solutions, HR consulting services, “EAP Plus”

Work, Life, and Wellness "Personal Directions"

An integral component of the EAP, Personal Directions offers real solutions for managing life.  It is a content-rich, comprehensive healthcare resource, covering major topics that impact your life.  Finance, Legal, Emotional Wellbeing, Elder and Child Care, and Personal Growth are some of the key topics covered.  Constantly upgraded and enhanced, this product is designed to offer up-to-the-minute information to help you balance work and life.

A special section, Life Balance, offers you a search feature to look for child care, in-home child care, and summer camps.  Services listed for eldercare includes housing, in-home services, and nursing homes.    Offerings include videos (for example, 8 videos about raising teens), self assessments and quizzes, a law directory, information about a wide range of legal and financial information, financial calculators, and so much more.

INETICO recommends the full-service model to give your employees all the advantages of the short-term counseling benefit.  The full-service model includes these services:

Call Center
Toll-free 24/7 telephone access to licensed EAP professionals.

Assessment and Referral
Referral to EAP counseling, health plan and community resources, as appropriate.

Short-term Counseling or Coaching
Up to six face-to-face sessions per incident for employees and their benefit-eligible dependents.

Legal and Financial Services
Referral for face-to-face or phone consultation for legal and financial issues, plus online directories.

Family Resource Services
Resources online including information, calculators, downloadable forms and national provider directories.

Personal Directions gives employees information about a broad range of issues.

Health Risk Assessments
Online tools to determine personal health status

Manager/Supervisor/HR Telephone Consultation
Unlimited telephone access to an EAP professional about employee situations.

Formal Management Referrals
Structured process to resolve employee performance issues.

Crisis Management Services
Onsite intervention within 24 hours, using training hours or discounted fees.

Initial program including up to five (5) onsite sessions.

Up to seven (7) additional hours of onsite training, and/or Crisis Management Services per year.

Account Management
A dedicated Account Manager as liaison to provide promotional materials, consultation and program evaluation.

Ongoing communication with employees to promote EAP utilization.

Quarterly utilization reports.